Falcon Keeper Carry-on Shoulder Bag

DELIVERY & SHIPMENT:

 Standard Shipping:

To US customers, for orders:

• Less than $25, $4 flat shipping
• Greater than $25, free standard shipping applies

To Canadian customers:

• Less than $75 USD ($100 CAD), $10 flat shipping
• Greater than $75 USD ($100 CAD), free USPS international shipping

Orders selected for Free or basic shipping service will normally leave our Distribution Center in California or a nearby Amazon Warehouse within 2 business days (not including holidays or weekends) after the order is placed. Free shipping for orders over $25 is not valid for international customers. 

After the order leaves our Distribution Center, delivery (transit) times vary based on the shipping method selected during Checkout and your shipping address.

We generally use USPS First Class or Priority Mail Service for shipments less than 2 lbs or UPS as carriers for heavier orders.

Please check your tracking information for expected delivery date which you should be updated on as soon as your item is being prepared for shipment. 

 Expedited Shipping:

We currently offer expedited shipping rates as shown below for USA orders. Does not apply to international orders.

• Shipped via Priority Mail which typically arrives 2 - 3 days within drop-off at USPS. 
• Dropped off at USPS same day as long as order made before 9am PST.

RETURNS POLICY

FREE RETURNS: You may return your new or unused product within 30 days of delivery with the original packing slip.

Item must be new and unused to be eligible for a free return (including return shipping).

In the unfortunate event that you receive a defective product, please indicate in reason for return.

Free returns are only for unused and defective products. We donate used products to non-profit charities but ask that you do not attempt to wash product to make it appear unused. If used, you may be charged a fee depending on the condition of the bag. We reserve the right to refuse a fee-free return depending on the condition of the bag upon receipt and inspection by our team.

Shipping and handling charges are non-refundable.

Please follow the instructions below so we are able to assist you with your return in a speedy fashion.

1. Send an email to info@simplilyco.com with subject line “Return request” within 30 days of delivery receipt. Please use the original email address for the request to verify your identity.
   1. Please send the following information in your return request.

Order Number:

Item status (new/used):

Reason for return (if defective, please include details and photographic proof):

2. Once your return is approved, you should receive an email with a shipping return label.

3. Repack Merchandise

Enclose the original receipt or packing slip if available. Package the merchandise in its original packing container, if available.

4. Ship Merchandise

Affix the Return Label and return your items to:

Simplily Co. LLC

Attn: Returns

14252 Culver Drive

Suite A #432

Irvine, CA 92604

Returns for Used Items:

Please allow 1 -2 weeks for a credit to appear on your original form of payment. Items are inspected within a week of delivery.

If you need additional assistance, please email Simplily Co. Customer Service at info@simplilyco.com.

EXCHANGES POLICY

We do not offer direct exchanges at this time; however, you may order a replacement item by placing a new order while waiting for a return. Once your return is received and inspected, the old order will be refunded.